General Terms & Conditions
The following terms and conditions represent the basis upon which training is offered by Green Lanes Driving School. The provision of training is subject to the acceptance of these terms and conditions.
Your instructor is a self-employed franchisee of Green Lanes Driving School
The contract for driving tuition is solely between you and your instructor.
1. Driving licenses and fitness to drive: You must hold a current, valid driving license, provisional, full or international, and produce it on your first training session. You must be fit to drive with regard to legal and medical requirements.
2. Payments and Cancellation:
Tuition fees are normally payable in advance. Payment can be made by cash or cheque. Any cheques offered for payment that are subsequently refused by the bank will be subject to an administration charge of £25.00.
If you need to cancel or re-arrange a lesson at least 48 hours notice will be required for single lessons of up to two hours duration. Failure to give notice will result in a valid claim for an equivalent value in compensation (i.e., a cancellation fee will be charged or credited)
Your instructor will do everything possible to ensure that your lessons start and finish on time, but reserves the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g., dangerous weather conditions). In the event of postponement fees paid in advance will be carried forward.
The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.
Block Bookings: You have the right to a 100% refund within 7 days of paying for the block lessons. After the 7 days a refund will granted with 50% of the fee being retained by the driving school. Once lessons have commenced NO refund will be given.
Gift Vouchers: Gift Vouchers are for lesson purposes only and cannot be used for instructor test fees Vouchers are valid for 6 months from the day of purchase. Vouchers are not cash redeemable. After the purchase of a voucher a 7 day cooling-off period applies in which a full refund will be given if lessons have not yet commenced. After the 7 days a 50% refund will be given if lessons have not yet commenced. Once lessons have started a refund will no longer be possible.
3. Bookings and Lesson duration
Your instructor will endeavour to maintain regular lesson slots at the same time each week to ensure continuity of learning, however, this cannot be guaranteed.
The minimum lesson period is 1hour. If, for any reason, the instructor is late for the lesson he/she will make a concerted effort to inform the pupil of the estimated time of arrival. If the delay is greater than 15 minutes this time will be credited to the pupil and when possible the lesson will be extended by the time due – if this is not possible the extra time will be carried forward to the next suitable lesson.
4. Training Location:
All sessions will start and finish at the same location unless alternative arrangements are made in advance. The instructor will determine a location for practical lessons which ensures both the pupil’s and public safety – this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson as paid for.
5. Training vehicles:
The training vehicle provided by Green Lanes Driving School is taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls.
6. Driving tests and bookings
Your instructor reserves the right to refuse use of a driving school vehicle for test if he/she considers that provision of a vehicle could cause a risk to public safety.
Where a school car is used for test, the booking period will based upon the instructor's normal diary schedule. Depending on the time of the test this will require a minimum 3 hour booking and possibly longer.
While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss.
Your instructor cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor and therefore the lesson fee and 'use of car' fee for the booked period will be charged. Your instructor will advise about claiming compensation from the DVSA .
7. Code of conduct
Your instructor agrees to abide by the conditions of the Professional Code of Conduct (a copy of which will be provided on request). In the unlikely event of complaint or dispute the guidelines of the Code of Conduct will be adhered to.
8. Your rights:
These conditions do not affect any protection a student has under consumer legislation.
We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.